Intake

Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience

A healthcare services center in Brooklyn, NY is seeking a compassionate, organized, and detail-oriented Intake Coordinator to join our team. As the first point of contact for new patients and referral sources, you will play a vital role in creating a positive experience while ensuring an efficient and seamless intake process.

The ideal candidate is an excellent communicator who thrives in a fast-paced healthcare environment, enjoys helping others, and is committed to providing exceptional customer service.

• Serve as the primary point of contact for new patients, families, referral sources, and healthcare providers.
• Receive and process new referrals, ensuring all required information and documentation is complete.
• Conduct intake interviews and gather demographic, insurance, and medical information.
• Verify insurance eligibility and obtain authorizations when required.
• Schedule appointments and coordinate services with clinical and administrative staff.
• Maintain accurate patient records and documentation within electronic medical record (EMR) systems.
• Communicate with patients regarding appointments, required documentation, and program information.
• Coordinate with physicians, hospitals, insurance companies, and community partners to facilitate timely admissions.
• Ensure compliance with organizational policies, confidentiality requirements, and healthcare regulations.
• Assist with administrative tasks and provide support to the intake and operations teams as needed.