Sales Operations Specialist

An established beauty and personal care company is seeking a highly organized, hands-on Sales Operations Specialist to help coordinate our growing retail and e-commerce business. This person will work closely with our sales and operations teams to ensure incoming orders are entered accurately, inventory and product availability are coordinated, and retail buyers and planners receive timely follow-up and support. The role will also help manage new item launches, pricing updates, sell sheets, and broker communications.

Key responsibilities include:

• Coordinate sales orders with Operations, including inventory and product availability
• Enter and maintain orders and sales information using our internal systems and AI tools
• Follow up with retail buyers and planners regarding orders, new items, pricing and other needs
• Coordinate with independent sales brokers on new products, updated pricing, presentations and sell sheets
• Conduct targeted outreach to prospective retail accounts and manage virtual assistants supporting outreach
• Oversee virtual assistants handling routine buyer and consumer customer-service inquiries, including Amazon-related inquiries
• Help prepare for and occasionally attend trade shows, including booth setup, customer meetings and selling
• Maintain accurate sales information and ensure follow-ups don't fall through the cracks

What we're looking for: A highly organized, detail-oriented self-starter with strong computer skills who is comfortable using AI and learning new technology. The ideal candidate has experience in sales operations, consumer products or retail/wholesale sales and is comfortable communicating directly with buyers, brokers and internal teams. Beauty, skincare or personal-care experience is strongly preferred but not required. Experience managing or delegating work to virtual assistants is a plus.