Customer Service & Outreach Representative
Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 3:00 PM
Salary: Based on Experience
Description
We are seeking a reliable and professional Customer Service & Outreach Representative to join a growing healthcare organization. This role is ideal for someone who enjoys helping people, building strong relationships, and supporting patients, providers, and office staff through excellent service and day-to-day coordination.
The ideal candidate is personable, organized, and confident handling customer interactions with empathy, professionalism, and attention to detail.
What You’ll Do
Respond to phone calls, emails, and patient inquiries
Resolve customer concerns with professionalism, empathy, and urgency
Conduct outbound outreach to patients and prospective clients as needed
Follow up on leads, referrals, and customer requests
Coordinate with multiple departments to ensure timely follow-up and issue resolution
Process paperwork and maintain accurate records
Prepare invoices and assist with collections when needed
Build positive relationships with patients and customers through excellent communication
Provide an exceptional customer experience and represent the organization professionally
Requirements
Strong communication and interpersonal skills
Healthcare, pharmacy, medical office, or related experience preferred
Familiarity with common medications and basic healthcare terminology is a plus; training will be provided
Excellent phone presence with the ability to communicate clearly, confidently, and professionally
Calm, patient, and solutions-oriented when handling customer concerns
Comfortable with outbound calls, outreach, and relationship-building
Team player who works well with multiple people across different departments
Strong organizational skills and attention to detail
Quick learner with the ability to manage multiple tasks in a fast-paced environment
Entry-level candidates with strong customer service or sales experience are encouraged to apply
What We Offer
Paid holidays
1 week paid vacation
Flexible work environment
Stable and growing organization
Training and career growth opportunities